Hello and welcome to ShopCubi. These Terms and Conditions outline the use of our services, including browsing our website and placing an order. By using ShopCubi, you agree to these terms; therefore, we strongly recommend that you read them thoroughly. Our goal is to keep everything transparent, fair, and easy to understand.

We work hard to make internet buying in the UAE easy, safe, and dependable. These conditions explain what you can expect from us and what we expect from you. This applies whether you're browsing our collections, making a purchase, or tracking your delivery. Our support team is always ready to help if you have any questions.

How to use ShopCubi

By using ShopCubi, you agree to be responsible and follow all laws/rules that apply to you. You also commit not to misuse our services in any way.  This includes, but is not limited to:

• Give correct and current personal information at checkout.

• Make sure that no one else has access to see or use your account information.

• Avoid dishonest actions, such as using fake information or banned payment methods.

• You cannot use our platform for illegal, harmful, or abusive reasons.

If we see any misuse, fraud, or suspicious activity, we can stop or end access to our website. This helps us maintain a safe and trusted environment for all our consumers.

Account Registration

You can browse without registering. However, you may need to create an account when you have to place orders, save favorites, or track deliveries.  When registering:

• You must provide accurate, current, and complete information.

• You are responsible for preserving your login credentials.

• If you feel someone has compromised your account, tell our support team immediately.

We’re devoted to preserving your privacy and personal data.  Please refer to our Privacy Policy for more details on how we handle your information.

Product Information and Availability

We work hard to ensure that all product information on ShopCubi is accurate, clear, and up to date. This includes details about the product, such as its description, images, price, availability, and specs. But sometimes, mistakes or small differences in appearance can occur. This can happen because of screen settings, lighting, or how someone makes it.

• We can change, update, or stop making items at any time without giving you notice.

• The amount of stock can fluctuate quickly. Adding an item to your cart doesn't guarantee it is available until your order is confirmed.

• If you order something and it is unavailable after payment, we will contact you right away. You can choose a different item, a refund, or store credit.

We want to give you accurate information so you can shop with confidence. If you spot any mistakes or anything unclear, please reach out to us. Contact us before placing your order for more information.

Prices and Taxes

All prices on ShopCubi are in AED, which refers to United Arab Emirates Dirhams.  We do our best to keep our prices clear and fair, but they may change without warning from time to time.

• Prices usually don't include shipping, taxes, or other fees.  When you check out, any extra fees will be clearly shown.

• We can cancel or change orders that were placed at the wrong price if there is a mistake in the price.  If this happens, we will let you know and give you options.  You can either agree to the new prices or ask for a full refund.

• There may be some limits and time limits on promotions, discounts, and special deals.

• We want our prices to be fair, easy to understand, and in line with how things are done in the UAE.

Placing Orders

When you order from ShopCubi, you will receive an automatic email or message. It will summarize what you ordered. This does not mean that we accept the order; it just means that we got it.

Once we process and send out the things, we accept the order. We can say no to or cancel an order if:

• The product is not available or is out of stock.

• There is a problem with the payment approval.

• The order information is missing, wrong, or thought to be fake.

If there is a problem, we will always let you know and attempt to fix it as soon as possible. We are committed to making the ordering process easy, clear, and safe.

Payment

We accept various safe payment methods, including debit and credit cards, plus other popular options in the UAE. We use secure, encrypted channels to process all payments, which keeps your data safe.

• You need to make sure that the payment information you provide is correct and approved.

• We may put your order on hold or cancel it if your payment fails or is reversed until the problem is fixed.

• We don’t store your card info. Safe third-party companies handle all transactions.

Our payment method is open and safe, so you can be sure that every transaction is secure.

Shipping Policy

We partner with dependable shipping companies. This ensures that your product arrives on time and in perfect shape.

• Processing orders usually take one to three business days.

• Delivery time usually takes 3 to 7 business days. This depends on your location and the courier's schedule.

• After your package has been shipped, you will get tracking information so you can see where it is.

Delays can happen due to things we can't control. Bad weather, strikes, or courier issues are common reasons. Please read our Shipping Policy for all the specifics.

Return Policy

We have an easy and fair returns process if anything isn't quite right.

• You have seven days from the time you receive your order to request a return.

• Items must be new, in their original packaging, and come with all the parts.

• Some things, such as personal care items or custom-made items, might not allow returns.

Our support team will help you with every step. Please read our Returns Policy for all the information you need.

Privacy Policy

We value your privacy and take the safety of your data very seriously. We only collect the information we need to execute your orders, make our services better, and keep your shopping safe.

• We do not store your card information. We only process payment details using secure networks.

• We never sell or disclose personal information to anybody who isn't allowed to have it.

• We might look at how people browse to make the experience better.

For a full explanation, please read our Privacy Policy.

Intellectual Property

We own or have a license to all the text, logos, graphics, product photos, and design components on ShopCubi. These laws protect this content: copyright, trademark, and intellectual property.

You can't copy, reproduce, share, or use any content from our platform without first getting explicit authorization. If you use our intellectual property without permission, you could be sued.

Modifications to these terms.

We may change these Terms and Conditions from time to time. This keeps us in line with service updates, legal changes, or how we operate. Also, new updates will be posted on this page with the new date. If you continue to use ShopCubi after any modifications, you agree to the new conditions. We suggest that you read them from time to time to stay up to date.

Governing Law

These Terms and Conditions are subject to the laws of the United Arab Emirates. The UAE courts or agreed-upon arbitration will settle any disagreements. Users agree to follow the consumer protection rules that apply in the UAE.

This ensures that you and ShopCubi have a clear, trustworthy system for resolving issues.

Get in touch with us.

Please get in touch with our support team if you have any questions or complaints regarding our Terms and Conditions. We are always here to help you and make sure your shopping experience is safe, smooth, and fun.