At ShopCubi, we value your trust and prioritize your privacy. When you shop with us, you don't just receive a product; you also provide us with personal information that helps us deliver your orders, keep you informed, and improve your shopping experience. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our site. By using ShopCubi, you agree to the rules and policies described here.‎

Information We Collect

We collect information to make your shopping safe, easy, and just for you. We collect different kinds of information based on how you use our platform.

• Personal Information: When you order, please create an account or contact us. We may collect personal information, like your name, email, phone number, billing and shipping addresses, and any other details needed to process your orders.

• Payment Information: We do not keep your card information on our servers. To keep things safe, all payments go through secure and encrypted payment gateways.

• ‎Order and Transaction Data: We track your orders, payment status, preferences, and purchase history, so that we can manage and complete your transactions efficiently.

• Browsing and Device Data: We may collect info on how you use our website. This includes the pages you visit, the items you view, your IP address, the browser type, your operating system, and your device identifiers. This helps us learn more about how people use our site and make it work better.

• Communication Data: If you get in touch with our support team, we may keep recordings of those conversations to help us solve problems more quickly.

• Optional Information: You can share more details through surveys, feedback forms, or marketing campaigns. This information helps us make your experience better.

How We Use Your Information

We collect information for several important reasons:

• Order Processing: The personal and financial information you submit allows us to confirm, process, and deliver your orders on time.

• Account Management: Your account information shows your order history. This is really helpful for us and allows us to change your preferences and create a unique experience.

• Customer Service: We use your information to verify your identity. This allows us to provide you with prompt and accurate assistance with any questions or issues you may have.

• Improving our services: We can understand consumer needs by looking at usage statistics. This helps us identify popular products and simplifies platform use.

If you choose to accept them, we may send you updates about new items, special deals, or sales. You can stop getting these messages at any time.

We use information to prevent fraud, resolve disputes, comply with laws, or protect our rights and user safety.

Payment Security

Your payment security is very important to us. ShopCubi uses certified third-party payment processors. They rely on modern encryption and security methods for all financial transactions. We never keep your card information on our computers. This keeps your payment information safe and secure during every transaction.

Cookies and Other Technologies

Shopcubi uses cookies and other similar technologies to improve and enhance the user experience. Also, it helps us in remembering your preferences and personalizing our services.

We use cookies to:

• Keep your cart up to date while you shop.

• You can remember your login details if you want, so you don't have to log in every time.

• Monitor your website traffic and performance to see how you can improve it.

• Offer personalized ideas and ads.

You can change your browser settings to prohibit the installation of cookies or delete them. Some website features may not function properly if you disable cookies. For example, it could change how your shopping cart is tracked or your preferences.

Data Sharing and Disclosure

We value your privacy. We only give out your information when we need it to do our jobs or to follow the law. We might give your information to:

• Logistics and delivery partners make sure that your orders get to you on time.

• Payment gateways and banks make sure that payments are safe and handle refunds when they are needed.

• Technical Service Providers are the companies we trust. They help us keep our platform up and running, safe, and working better.

• When the law says we have to or to protect our rights and the safety of our users, we share information with legal and regulatory authorities.

We never give, sell, or rent your personal information to other companies so they can use it to sell things.

Your Rights and Options

We think you should be able to control your own personal information. You may have the right to do the following, depending on the data protection legislation in the UAE:

• Access: Ask for a copy of the information we have about you.

• Correction: If you find any incorrect information, please let us know so we can fix it.

• Deletion: If the law allows it, ask for your personal data to be deleted.

• Restriction: Limit the ways we can use your information in some situations.

You can stop receiving marketing messages anytime. Just click "unsubscribe" in our emails or contact our support team.

If you want to use any of these rights, you can get in touch with us using the information at the end of this policy. We want to respond quickly to any reasonable inquiries.

Data Security

We protect your personal information from unauthorized access, loss, abuse, or change. We use a mix of administrative, technological, and physical security measures. These are some of them:

• Firewalls and servers that are safe.

• Regular upgrades and security tests.

• Limited access to personal information within our company.

• Using encrypted connections to send data.

Third-Party Links and Services

There may be links to other sites or services on our website. This includes pages for tracking packages and partners who help with advertising. We are not in charge of what these other sites say or how they protect your privacy. We recommend reading their privacy policies before giving them any personal information.

Children’s Privacy

People who are at least 18 years old can use ShopCubi. We don't gather personal information from kids on purpose. We will remove any data we accidentally get from someone under 18 as soon as we find out about it.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time to reflect changes in the law, our services, or the technology we use. When we do, we'll put the new version on this page with a new "Last Updated" date. We recommend that you check this page from time to time to see how we keep your information safe.

Contact us

For questions, complaints, or requests about this Privacy Policy, contact our support team. We're here to help with your personal information concerns. We're here to help and make sure that your privacy is always maintained.